Support

We usually reply within 2 business days.

Email us at trandinhthang99.hy@gmail.com with the game name, your phone model and OS version, and a short description of the problem.

The levels do not load

The first time you open a game it needs an internet connection to download the levels. After that they are saved on your phone and the game works offline. If the list is empty, connect to the internet and reopen the app.

I lost my progress

Progress (stars, coins, upgrades) is stored only on your phone, so it is lost if you uninstall the app, clear its data or switch phones. There is no cloud sync yet.

The reward ad does not appear

Ads are loaded from Google AdMob and are not always available. Wait a moment and tap the button again. You only receive the bonus coins after watching the ad to the end.

How do I remove ads?

Tap the crown button on the main screen and buy Premium once. Ads disappear immediately and the purchase has no expiry. You can still choose to watch an optional ad for bonus coins.

I bought coins but did not receive them

Coins are added right after the store confirms your payment. If the app was closed during the purchase, open it again: unfinished purchases are credited automatically a few seconds after launch. If the coins still do not appear, email us with your order number and the time of purchase.

I lost the coins I bought

Coins are stored on your device only. They are lost if you uninstall the game, clear its data or change phones, and we cannot restore them because there are no accounts. Coin packs are consumable items, so "Restore purchases" does not bring them back.

I bought Premium but ads still show

Tap the crown button, then Restore purchases, using the same Google or Apple account you bought with. If it still does not work, email us with your order number.

How do I get a refund?

Purchases are handled by Google Play or Apple. Request refunds in Google Play → Profile → Payments & subscriptions → Budget & history, or at reportaproblem.apple.com.

Sound or music is too loud

Use the speaker button in the room panel on the main screen to turn sound and music off, and your phone volume to adjust the level.